We recently moved the Impericon online shop to a different system. Here are some questions and answers. 

Do I have to create a new customer account?

If you have already created a customer account with Impericon, this will continue to exist. To continue using it, simply follow this link and assign a new password. You should have already received this link from us by email. If you don't have a customer account yet, you can register here.

Where are my old orders / pre-order orders?

As part of the changeover to the new system, previous orders are no longer visible in the customer account. The orders still exist and will be processed as usual. As soon as they have been dispatched, you will receive an email notification with tracking details. Unfortunately, the wish lists are currently not visible.

How do I return items?

Our service pages are now embedded in a widget, which can be found at the bottom left of the website. Alternatively, here is the link to the service pages.

From now on we can offer you an even better shopping experience in our online shop, including more payment methods and a more convenient checkout. Have fun shopping! 

If you still have any pressing questions about the new shop despite our article, please contact our customer service team at shop.en@impericon.com.